Return Policy
At GearCyclePro, we're committed to providing you with the highest quality products and exceptional customer service. We understand that sometimes, however, you may need to return or exchange an item. Our return policy is designed to be fair and hassle-free.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be in its original packaging and in the same condition as when it was received.
The item must not have been used or tampered with in any way.
The item must be returned within 30 days of delivery.
Return Procedure
To initiate a return, please follow these steps:
Contact our customer service team via email at support@gearcyclepro.com or through our website's contact form.
Provide your order number, reason for return, and whether you would like a refund or exchange.
Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refunds
Refunds will be processed within 5-7 business days of receiving the returned item(s). Refunds will be issued in the original form of payment.
Refunds will include the full amount paid for the item(s) minus any shipping costs.
Refunds will not include any shipping costs incurred by the customer to return the item(s).
Exchanges
Exchanges are only allowed for items of equal or lesser value. If you would like to exchange an item, please follow the same procedure as above and indicate which item you would like to exchange it for.
Exceptions
The following items are not eligible for returns or exchanges:
Items that have been used or tampered with in any way.
Items that are missing their original packaging or tags.
Items that are damaged due to customer negligence.
Warranty Information
All products sold on GearCyclePro.com come with a manufacturer's warranty. If your product is defective or malfunctioning, please contact our customer service team for assistance.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at support@gearcyclepro.com or through our website's contact form. We're here to help!
By shopping on GearCyclePro.com, you acknowledge that you have read and agree to our return policy.
This sample content aims to provide clear guidelines on returns, refunds, and exchanges while also outlining exceptions and warranty information. Feel free to modify it according to your specific needs!